Micro-Learning
Supplemental Job Aides & Quick References
Parade Leader Orientation (NWA Pride)
Problem: Group leaders complete the eLearning module weeks or months before the parade, hindering retention and creating many questions for event staff.
Additionally, many drivers will not have seen the training content first-hand.
Solution: A pair of quick-reference cards will be provided to group leaders at check-in. The leader's card is a lanyard they will wear to make them more visible to event staff. The back is printed with reminders of key process details, the schedule, and emergency contact numbers.
The driver's card will give the group leader a tangible reference when communicating essential details to their driver, and includes a simplified map for easy navigation at the end of the route.
Problem: Hundreds of people that show up to join various parade groups have not received any official communications about what to expect.
Solution: Two themed way-finding maps fitting standard 24" x 36" A-frame sign boards can be printed in quantities as needed and placed at strategic high-traffic locations.
One includes a large-print schedule and map of key landmarks and check-in locations.
The other map shows cooling/water stations around the staging area and includes helpful reminders to reduce the impact of heat illness emergencies on event operations.
Software Support Team (Bentonville High School)
Log-In Format Reminder
Problem: Non-standard logins, summer vacations, and the practice of saving credentials in the browser contributed to a surge in support calls twice a year during the mandatory password reset periods.
Solution: This simple guide was posted and distributed to help visually identify the three most common errors entering usernames that were difficult for the support team to communicate verbally over the phone.
Resource: This step-by-step guide to finalizing end of the semester grade reports was distributed in PowerPoint format so that staff could use the hyperlinked table of contents to navigate directly to any topic.
It was accompanied by the video walk-through below.
Today, this would more likely be distributed as a link to a hosted web resource.
Software Demonstations
Explainer: Infill Scoring Map
Problem: "Infill Scores" began appearing on staff reports for land use questions after the Fayetteville City Council created the "Infill Scoring Map". These scores were unfamiliar and questions about what it meant were appearing on social media.
Solution: I narrated this screen recording to show interested members of the public how to access the Infill Scoring Map on the City of Fayetteville GIS system.
I explain what the Infill Scores represent, and how to interpret them. I also attempt to clarify it's intent at creation to dispel some common misconceptions that are often used in public debate.
Tools: Screencastify, YouTube, ESRI ArcGIS Web
SIS Training Team (Bentonville High School)
EoY Reporting Walk-Through for Staff
Problem: Complex infrequent administrative procedures in unintuitive software suffered from high user error rates in grade reporting.
Solution: This video walk-through for instructors modeled the decision tree for end-of-year grade reporting and determining student eligibility for final exam exemptions.
It accompanied a detailed email to the staff explaining the multi-condition administrative rules for exemption eligibility and addressed some of the common reporting errors observed in previous cycles.
Special Instructions for Senior Teachers
Problem: Early graduation for seniors caused problems for teachers of mixed-grade courses who needed to continue recording work for their remaining students without corrupting senior grades before transcripts were generated.
Solution: This very short video used a little bit of humor to explain the strategy for preserving senior grades while also allowing an administrator to reiterate performance expectations in a surprise cameo.
Tools: Screencast-O-Matic, YouTube
Info-graphics
Housing Action Reports (YIMBY NWA)
Problem: A local YIMBY (Yes, In My Back Yard) pro-housing advocacy group struggled to keep up with development projects as they moved through the public meetings pipeline.
Solution: I began sharing a series of info-graphics representing housing-related decisions of the Planning Commission and City Council. Each graphic was accompanied by a written summary of the individual proposals and when group members could show up to advocate at the next hearing.
Tools: ArcGIS Web, Canva
